Customer Service Survey

What is it?

The State Office of Administrative Hearings is required by law to conduct a customer service survey each year. The participants are surveyed about their entire experience, from their initial interactions with administrative and docketing staff, through their interactions with the administrative law judge in the hearing and decision process. The results of the survey are compiled and reported to the Texas Legislature.

Who is Surveyed and When?

At the beginning of September the survey is sent via email to all eligible parties to cases. To be eligible to participate in the survey, parties to cases referred to the State Office of Administrative Hearings must have completed the hearing process in the previous fiscal year. To fully complete the hearing process, a case must have a hearing set, a hearing held, and a Proposal for Decision or a Decision and an Order issued.

How Can I Participate?

The State Office of Administrative Hearings is committed to making a good faith effort to reach as many eligible customers as possible to participate in the survey. If you think you are eligible and would like to participate in the survey, please send us an email at SOAH.CSS@soah.texas.gov. Please be sure to include your full name and the docket number of the case to which you were a party in the text of the email. If you meet the eligibility requirements, a link to the online survey will be emailed to the email address you provide at the beginning of September.

How Can I Find Out More Information?

Please reference Reports and Publications for results from previous surveys. If you have any additional questions, please send us an email at SOAH.CSS@soah.texas.gov.